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Term & Conditions

1. Terms Governing Use

Refer Link (www.referlink.com.au) is owned and operated by Medisurgdata Pty Ltd (ABN 26 688 166 654). Access to and use of the website, its subdomains, and related services (collectively, the “Website”) are governed by these Terms and Conditions (“Terms”).

By accessing or using any part of the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website.

Medisurgdata Pty Ltd may modify these Terms at any time without prior notice. Updated Terms will take effect immediately upon publication. Users are responsible for reviewing the Terms periodically to ensure ongoing compliance.

 

2. Waiting Periods and Information Accuracy

As part of maintaining an active subscription with Refer Link, all subscribers agree to the following terms:

  1. Accuracy of Information
    Subscribers must ensure that all published information, including but not limited to waiting periods, consultation fees, service availability, and any other relevant details, is accurate, current, and not misleading at all times.
  2. Mandatory Quarterly Updates
    Subscribers are required to review and confirm or update their information at least once every three (3) months (“Update Period”) to ensure continued accuracy for users of the platform.
  3. Update Notifications
    Referlink will issue a notification reminder approximately fourteen (14) days prior to the end of each Update Period. This notification serves as a prompt for subscribers to review and update their information as required.
  4. Obligation to Report Changes
    Subscribers must promptly notify Referlink of any material changes to their services, including but not limited to:

    • Waiting periods
    • Consultation fees
    • Availability or service offerings
    • Any other changes that may impact user decision-making
  5. Such updates must be made within the applicable Update Period.
  6. Non-Compliance and Account Suspension
    Failure to provide updated and accurate information within the specified timeframe will result in the automatic suspension of the subscriber’s account. While suspended:

    • The subscriber’s profile will be removed from public visibility on the platform
    • The subscriber will not receive referrals or user inquiries
  7. Reinstatement of Account
    A suspended account will only be reinstated once the subscriber has submitted the required updates and Referlink has verified that all information is accurate and complete.
  8. Purpose of Compliance
    These requirements are in place to ensure that users of the Referlink platform are provided with reliable, transparent, and up-to-date information when making decisions.

By maintaining an active subscription, the subscriber acknowledges and agrees to comply with these terms.

 

3. Eligibility and Access

Access to Refer Link is available to registered Australian general practitioners, medical specialists, and other verified healthcare professionals who agree to these Terms.

We may use reasonable methods to verify the identity and eligibility of users before granting access. Access to certain sections of the Website, including the specialist directory, may require registration, verification, or payment of a subscription fee.

Users must:

  • Use the Website solely for professional purposes related to medical referrals and patient care.
  • Not copy, reproduce, distribute, or use information from the Website for marketing, solicitation, or commercial resale.
  • Maintain confidentiality of login credentials and ensure passwords remain secure.
  • Notify Refer Link immediately if they suspect unauthorised access to their account

 

4. Registration and Subscription

Access to certain Refer Link features may require registration and payment of a subscription fee. Details of fees, subscription types, and payment terms will be published on the Website.

By registering or subscribing:

  • You agree to pay the applicable fees as set out on the Website.
  • You acknowledge that fees are payable in advance on a monthly or annual basis.
  • Fees are non-refundable. We do not provide pro-rata refunds for unused subscription periods.
  • We reserve the right to amend subscription fees with at least ten (10) business days’ written notice via email. Continued use of the service after that notice period constitutes acceptance of the new fee.

Users may cancel their subscription at any time without penalty, but fees already paid will not be refunded. If a user wishes to remove their listing they may do so by sending a request by email to [email protected]. 

 

5. Payments and Billing

Payment Processing

Payments for subscriptions and other services on Refer Link are processed securely through Stripe, a third-party payment gateway. By making a payment, you agree to be bound by Stripe’s Terms of Service and Privacy Policy, available at https://stripe.com/au.

Payment Information

You authorise Medisurgdata Pty Ltd to collect and process payment information via Stripe. All payment data is handled securely by Stripe and is not stored on Refer Link servers. Medisurgdata Pty Ltd is not responsible for the security or performance of Stripe’s payment systems.

Billing and Fees

All prices are in Australian dollars (AUD) and include GST unless otherwise stated.

Fees are charged in advance and will automatically renew based on your selected billing cycle (monthly or annual) unless cancelled before the next billing date.

Failed or Rejected Payments

If a payment is declined, Refer Link may suspend or restrict access until the payment is successfully processed. Repeated failed transactions may result in termination of your account.

Refund Policy

All payments are non-refundable, except as required under the Australian Consumer Law or in cases of verified billing error.

Invoicing and Receipts

Electronic receipts are issued upon successful payment. Tax invoices can be requested by contacting [email protected].

 

6. Directory Listings

Medical specialists and other healthcare practitioners who create a listing on Refer Link are responsible for the accuracy, completeness, and currency of all information they provide.

By submitting a listing, you:

  • Authorise Refer Link to publish, display, and distribute your profile details on the Website and within related platforms operated by Medisurgdata Pty Ltd.
  • Grant Medisurgdata Pty Ltd a non-exclusive, royalty-free licence to use, reproduce, and display your information within the Refer Link system and any related marketing or integration tools.
  • Warrant that you are currently registered and licensed to practise in Australia.
  • Acknowledge that Refer Link may verify, modify, or remove any listing that contains inaccurate or misleading information.

Refer Link reserves the right to refuse or remove listings at its discretion. If false or misleading information is identified, the matter may be referred to relevant authorities.

 

7. Updating or Removing Listings

Users may request amendments or removal of their listing at any time by emailing [email protected] or directly through the platform. Refer Link will verify requested changes before publication. Where a listing is removed, Refer Link may retain the data for record-keeping or compliance purposes unless the Clinician User requests permanent deletion.

 

8. Acceptable Use

Users must use the Website and directory in a manner consistent with professional standards and applicable laws.

Users must not:

  • Engage in unauthorised data collection, scraping, or mass communication using contact information from the Website.
  • Use the Website for spam, advertising, or promotional activities.
  • Share or sell access credentials.
  • Use the directory to contact specialists except for legitimate referral or emergency purposes.

Refer Link reserves the right to suspend or terminate access without refund if a user breaches these Terms. Users may appeal termination by emailing a written request, but the final decision rests with Medisurgdata Pty Ltd.

 

9. Privacy and Data Protection

Refer Link is committed to protecting your personal information. The collection, use, storage, and disclosure of personal data are governed by the Refer Link Terms. Refer Link complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Personal information may be collected to provide directory services, verify users, communicate updates, and maintain the quality and accuracy of listings.

Sensitive information, including health or professional data, will be used only:

  • For its intended purpose, such as directory display or professional verification;
  • For closely related secondary purposes;
  • With user consent; or
  • Where required or authorised by law.

Users may request access to or correction of their personal information by contacting [email protected]. 

 

10. Limitation of Liability

While all reasonable care has been taken in preparing the materials on this Website, Refer Link makes no warranty regarding:

  • The accuracy, completeness, or reliability of the information contained herein;
  • The absence of errors, interruptions, or security breaches; or
  • The suitability of information for any particular purpose.

Refer Link does not guarantee that the Website or any linked site is free from viruses or harmful code. Links to third-party websites are provided for convenience only, and Refer Link accepts no responsibility for their content or accuracy.To the fullest extent permitted by law, Medisurgdata Pty Ltd, its employees, and agents disclaim all liability for any loss, damage, cost, or expense incurred as a result of reliance on any information or service provided on the Website.

 

11. Intellectual Property

All intellectual property rights in the Website and its contents, including but not limited to text, graphics, design, logos, and software, are owned or licensed by Medisurgdata Pty Ltd. You may not copy, modify, distribute, or reproduce any material without prior written consent.

 

12. Termination

Refer Link reserves the right to suspend or terminate access to any user account or directory listing at any time if:

  • These Terms are breached;
  • Misuse, fraud, or unauthorised access is detected; or
  • Required by law or regulatory authority.

Termination does not limit any other rights or remedies available to Medisurgdata Pty Ltd.

 

13. Governing Law

These Terms are governed by the laws of Western Australia, and you submit to the exclusive jurisdiction of the courts of that state.

 

14. Contact Information

For questions, concerns, or notices under these Terms, please contact:

Refer Link

Medisurgdata Pty Ltd (ABN 26 688 166 654)
Email: [email protected]
Website: www.referlink.com.au